Mastercard®

New cards by AstroBank

Information - FAQs

How can I activate my new Mastercard card?

To activate your card, you can insert it into a terminal (POS) or in any Automated Teller Machine (ATM) using your new PIN.

Will my PIN change?

Yes, your PIN will change. You may obtain your new PIN through Internet and Mobile Banking App or by calling our Call Center at 800 11 800 or +3572257 55 55 (from abroad).

Will my card number change?

Yes, your card number will change. Therefore, you may need to update your new details in all sites/apps you have registered your card’s details – e.g., online shopping sites, Subscriptions such Netflix etc.

Will my ‘Card Payment’ Standing Order be affected?

The Standing Order for the payment of your credit card will not be affected.

Will I continue receiving notification alerts for my new Mastercard Card?

Yes, your will continue receiving SMS/ Push notification alerts for transaction performed with your card.

Will I be able to use my Mastercard card in all ATMs?

You can use your AstroBank Mastercard card in all ATMs with Mastercard acceptance in Cyprus and abroad. In Cyprus you can use your card in all AstroBank ATMs & Euronet ATMs & JCC ATMs with no extra charges.

When should I activate my new MasterCard card?

Upon receiving your new Mastercard card, you must activate it the soonest!

Will my VISA Miles & More award miles be transferred to my new Mastercard card?

Yes, your Miles & More award miles will continue to be transferred to  your new Miles & More Mastercard.

What should I do if I don’t receive my card?

In case you do not receive your new card, you should contact our Call Centre or one of our branches.

Will I able to dispute a chargeback on my previous VISA card if I activate the new MasterCard card?

Yes, in case you have spotted a suspicious transaction you can:

Fill in the Claim for Investication Form and send it to to cardsfraudrisk@astrobank.com.

Call Centre 800 11 800 (24 hours) or call +357 22 575555 (from abroad), OR visit any branch of AstroBank

Debit Cards: Benefits & Advantages

Day2Day Youth Platinum Personal Platinum Business
24h Concierge & other services.
Free Travel Insurance for you and your family.
Free Purchase Protection.
2 Free uses per year of Fast Track per MasterCard card.

Useful information about Debit Cards

Concierge Services
Platinum Personal & Business Debit Cards
Travel Insurance

Youth Debit Card

Platinum Personal & Business Debit Cards

Miles & More

Purchase Protection

Day2Day

Platinum Personal & Business Χρεωστική Κάρτα

Miles & More

Privilege Credit Card

Business Credit Card

Fast Track Service

As a Mastercard cardholder, you can enjoy the Security Fast Track service at selected airports worldwide through the Mastercard Travel Experiences website or app powered by DragonPass. This service provides you with exclusive access to a dedicated lane, allowing you to reach the security checkpoint faster.

To book a Fast Track pass in the Mastercard Travel Experiences application or website, simply follow the below steps:

  • Sign up by registering your card number details
  • Select airport
  • Select the number of travellers, and your preferred time slot
  • Receive your eTicket via email or in the app
  • Show at the Airport Fast Track lane to gain access

Charges

Tarrif Guide 

Credit Cards: Benefits & Advantages

Platinum Miles & More Privilege Business
24h Concierge and other services.
Free Travel Insurance for you and you family.
Free Purchase protection.
2 Free uses per year of Fast Track per MasterCard card.

All AstroBank cards offer

  • 24/7 control of movements and transactions through the Internet & Mobile Banking app.
  • Get instant updates wherever you are in real time by receiving free SMS/Push Notifications and/or emails for every transaction.
  • 24/7 management of basic functions through the Internet & Mobile Banking App (freeze/unfreeze, check settings, cancel, order a new one, etc.).
  • Security of electronic transactions.
  • Globally accepted in millions of businesses, physical stores and online.
  • Access to Priceless experiences: With the use of Mastercard card you may access priceless experiences and offers, which you can find out about through www.priceless.com
All AstroBank cards offer

                                                                         Welcome to the world of Mastercard!